What is SOC 2 Compliance? (Moveo.AI is Now Certified)
Moveo AI Team
9 de janeiro de 2026
in
🤖 Automação de IA
AI has transformed the way companies interact with their customers. However, as automation takes over critical interactions, concerns about data integrity and privacy shift from technical departments to the strategic decision-making level.
The challenge lies in balancing rapid innovation with rigorous governance.
It is not enough for an AI platform to be intelligent. It must prove, through external audits, that it possesses robust controls to mitigate risks and protect the corporation's most valuable asset: information.
Responding to this market demand, Moveo.AI has achieved SOC 2 Type II certification. This milestone attests that our security processes have reached an enterprise-grade maturity, ensuring the reliability needed to scale your operation without exposing your business.
Developed by the American Institute of CPAs (AICPA), SOC 2 compliance (Service Organization Control 2) is the global auditing standard for service organizations that handle data in the cloud.
In the context of Conversational AI, where sensitive customer information flows constantly, SOC 2 acts as a seal of trust. It validates that the company doesn't just "say" it is secure, but has a proven governance structure based on the five Trust Service Criteria (TSC):
Security (Mandatory): Robust protection against unauthorized access.
Availability: Guarantee of uptime and redundancy for critical operations.
Processing Integrity: Accuracy, validity, and timeliness in data processing.
Confidentiality: Protection of restricted business information.
Privacy: Handling of personal data in full accordance with privacy policies.
For Moveo.AI, achieving this compliance means that an independent auditor has verified and attested that our internal controls are robust and effective.
What distinguishes SOC 2 Type I from Type II?
When evaluating technology partners for your digital ecosystem, it is common to encounter two variations of this certification. Understanding the distinction is vital for your risk management:
SOC 2 Type I (Design): Validates whether security controls were designed correctly at a specific point in time (a temporal "snapshot").
SOC 2 Type II (Operating Effectiveness): Validates whether these controls operated effectively and consistently over an audit period (typically 6 to 12 months).
Moveo.AI has achieved SOC 2 Type II. This proves not only that we have good security intentions but that we possess operational maturity. Our defense and data management processes function consistently, day after day, under rigorous scrutiny.
Learn more → AI Agents and Compliance: The Frontier of Enterprise Trust and Reliability
Governance in Practice: The SOC 2 Compliance Checklist
Reaching this level of certification is no simple task. The SOC 2 compliance checklist requires a company to undergo a deep transformation in its engineering, HR, and operations processes.
To ensure the security of our AI, we implemented and validated hundreds of controls, including:
Logical and Physical Access Controls: Mandatory use of Multi-Factor Authentication (MFA) and rigorous permission management.
Infrastructure Monitoring: 24/7 surveillance to detect anomalous activities in real-time.
Data Encryption: Robust protection for data both at rest (stored) and in transit (moving between the user and the server).
Change Management: No code goes to production without security review and testing.
Incident Response Plans: Clear disaster recovery protocols to ensure business continuity.
When we say we are certified, it means we have "ticked" all these boxes (and many others), so you don't have to worry about them.
Why Moveo.AI's certification matters for your business
Implementing a conversational AI solution involves integrating critical systems and processing valuable data. Having Moveo.AI as a SOC 2 Type II certified partner translates into clear competitive advantages:
Corporate Risk Reduction: You have third-party assurance that your customers' sensitive data (PII) is protected by bank-grade controls.
Compliance Agility: We know that the procurement process in large enterprises is complex. Our certification speeds up approval from InfoSec departments, allowing you to deploy AI faster.
Reliability and Uptime: Since SOC 2 also evaluates availability, you have the security of hiring a stable platform, prepared to scale alongside your support volume.
Total Transparency: The certification requires annual audits. This means our commitment to security is not static; it evolves as cyber threats evolve.
Brand Protection: At the end of the day, preventing data leaks means protecting your company's most important asset: its reputation.
Learn more → Debt Collection Practices & FDCPA: An Enterprise AI Guide
A Continuous Commitment…
At Moveo.AI, we believe innovation cannot exist without security. Building the smartest AI on the market only makes sense if it is also the most reliable.
For us, SOC 2 Type II is not the finish line, but the new minimum standard for our operation. We will continue to undergo annual audits to ensure that while your company focuses on delighting customers, we take care of protecting your data.
Are you ready to scale your support with a robust, Enterprise-ready AI? Talk to our specialists →