AI for telecom
One shared subscriber memory. Smarter outreach, higher recovery rates.
Moveo connects your support, AR, and collections teams into one intelligence layer. Every team sees the open dispute, the pending credit, and the full payment history before acting.
19x
ROI on collections deployment
200K+
Conversations per month at scale
2x
More effective than traditional chatbots
29%
Of payments completed within 10 days
What Moveo delivers
Full utility customers lifecycle context across teams.
Every signal is captured in real time, every action governed by your policies, and the next best move decided automatically.
When a subscriber files a complaint, retention sees the signal in real time. When support logs a billing dispute, collections holds the disconnection notice.
Always-on memory
Cross-team
Real-time
TrueThread
13,107 signals captured today
Policy enforced, every step logged
Actions check against your frameworks, fire, and log with a trace ID. Regulator-ready everywhere.
TruePath
Every channel, same memory
Subscriber switches from chat to a call; the agent continues seamlessly with full context.
Compounding intelligence
Every conversation sharpens the next. Patterns connect and the system grows smarter with each interaction.
Channels and integrations
Wherever the subscriber reaches out.
One memory behind it all.
Voice
AI-assisted calls for billing disputes, payment arrangements, and complex subscriber issues with smart handoff
SMS / RCS
Payment reminders, self-service links, and billing notifications with TCPA compliance guardrails
Billing explanations, payment confirmations, credit status updates, and follow-up sequences
In-App Messaging
Self-service billing support, payment arrangements, and account management within the operator's app
WhatsApp & Messaging
For markets where messaging drives subscriber engagement, including billing, payments, and support
Connects to your existing stack
No BSS/OSS migration required. Moveo adds the shared memory layer on top of your existing billing, CRM, and support systems. Via API and native connectors.
Already on a BSS, billing, or CRM platform not listed? Moveo connects via API. Most operators go live in weeks, not quarters.
See it across millions of subscriber interactions.
Book a 30-minute session. We'll walk through the telco scenarios that map to your operation, from churn intervention to billing dispute, not a generic demo.
FAQs
How does this integrate with our BSS/OSS systems?
Moveo connects to existing billing support systems, CRM platforms, and order management systems via API. No migration required. Most operators start with one workflow (subscriber billing support or early-stage AR outreach) and expand once results are validated.
What's the difference between a billing chatbot and an AI agent for subscriber recovery?
A billing chatbot follows a fixed script: payment reminders, a link, and agency escalation. An AI agent maintains a persistent record of every interaction and takes actions according to your policy: holding escalation when a credit is pending, surfacing a dispute before a payment demand, or routing a hardship case to an arrangement. The distinction matters when subscribers churn over balances that should have been resolved.
How does Moveo handle TCPA compliance for telecom collections?
TruePath enforces TCPA consent requirements, contact frequency limits, required disclosures, and opt-out handling consistently across every interaction. Consent records are maintained per subscriber, contact windows enforced automatically, and every action is auditable.
Can AI automate payment arrangements for telecom subscribers?
Yes. Moveo AI agents can offer, negotiate, and confirm payment arrangements within the thresholds your team defines. A subscriber who can't pay their full balance can be offered a split payment or extension, with terms logged and enforced automatically. Subscribers who accept arrangements have significantly higher resolution rates than those routed to agency escalation.
How does AI reduce subscriber churn from collections?
Churn from collections happens when a subscriber receives payment demands on a balance they believe is disputed or resolved. TrueThread ensures collections sees open complaints, pending credits, and prior disputes before any outreach. Subscribers with active disputes are handled differently from delinquent accounts.
How does AI reduce Days Sales Outstanding (DSO) for telecom operators?
AI agents act on every account in the AR window, not just the ones your team has capacity to call. They act with context: a subscriber waiting on a credit gets a hold, not a demand. Resolving the right accounts in the right order, before they age to bad debt, is where DSO comes down. 19x ROI demonstrated on portfolios previously classified as unrecoverable.
How quickly can a telecom operator deploy Moveo?
Most operators go live in 4 to 8 weeks. No BSS or billing platform migration required. The platform connects via API. Most start with one use case (early-stage AR outreach or billing dispute handling) and expand once results are validated.