Drive your business growth with conversational AI analytics
Harness conversational AI analytics to discover hidden patterns in your customer interactions. Gather valuable conversational insights and elevate your AI and live agents' performance
Moveo's conversational AI analytics dashboards help you deep dive into your customer needs, measure the performance of your AI agent, and improve your business performance
Discover customer satisfaction from their interaction with AI agents and live agents. Understand customer feedback in real-time, identify areas for improvement, and implement strategies that enhance the customer experience
Track and analyze your AI agents' performance to ensure they exceed customer expectations. Monitor coverage, containment, and more, gain insight into their efficiency, and make data-driven adjustments to optimize performance
Identify when your customers are most active and which communication channels they prefer. Use this data to allocate resources strategically, ensuring you are meeting your customers' needs at the right time and through the right platforms
Unlock the power of your data with actionable conversational AI analytics that fuel data-driven growth
LIVE AGENT EFFECTIVENESS
% Coverage
What percentage of conversations could your AI agent resolve without human intervention?
LIVE AGENT EFFECTIVENESS
% Containment
What percentage of conversations were not handed over to a live agent?
CUSTOMER SATISFACTION
CSAT scores
How happy are your customers after their interaction with your AI and live agents?
USAGE
Meaningful conversations
How relevant, coherent, and valuable to your customers were the information provided by your AI agent?
Ready to make data-backed business decisions?
Learn how our conversational AI analytics can enhance your business performance
