Email · The channel your customers already check
Turn a dead inbox into a closing channel.
Email is where applications stall, renewals sit unanswered, and follow-ups never get sent. Moveo's email agent reads every message, understands the customer behind it, and moves the thread toward a result, the same agent running your chat, voice, and messaging, now working the inbox.
Where revenue goes quiet
Every other channel is live. Email waits. A customer replies to a renewal notice with a question and hears nothing for two days. An application stalls because one document never got chased. A quote goes out and no one follows up.
The inbox is where the fast channels hand off the slow work and slow work is where revenue leaks. Moveo puts an agent on that inbox that answers in minutes and carries each thread toward the outcome instead of letting it sit.
One agent that works the inbox toward revenue
Moveo's email agent runs on the same three layers as the rest of the platform. It remembers every customer it writes to, the open application, the last payment, the promise made on the last email and if you also run chat, voice, or messaging, those memories are shared across them.
Omni reads every conversation your agent has.
Every one from the week, in full and automatically. Most tools sample; Omni reads all of it.
It finds what is costing you and drafts the fix.
Every knowledge gap, broken flow, and stale page, diagnosed and ready to review.
You approve. The agent improves.
Ten minutes a week instead of hours in the logs, and the agent gets better at converting the next conversation.
Runs on the email you already have
Moveo works with your existing email infrastructure, Google Workspace, Microsoft 365, or your own mail server on a dedicated address like support@yourdomain.com. You keep your domain and your setup. Moveo adds the agent that sends and receives from it, authenticated to send on your domain so replies land in the inbox instead of the spam folder.
Email your compliance team signs off on
Everything an email agent sends is written and permanent, the kind of record that resurfaces in a dispute, which is exactly why it has to be governed.
Email doesn't have to be where deals die
Moveo brings the same memory, decisioning, and governance that run the rest of your operation to the inbox so the channel your customers check every day stops leaking deals and starts closing them.
FAQs
How does Moveo's email agent work with our existing email?
It works with any email service, including Google Workspace, Microsoft 365, and custom mail servers. You forward incoming mail from a dedicated address to Moveo, and Moveo sends replies from your own domain. You keep your existing infrastructure and your address.
What does setup involve?
Two steps, both one-time. You add a few DNS records so Moveo can send authenticated email from your domain, and you set a forwarding rule so incoming mail reaches the agent. DNS changes can take up to 48 hours to propagate; after that, the agent is live on the inbox.
Will replies land in the inbox or the spam folder?
The inbox. Moveo sends through authenticated, enterprise-grade email infrastructure using DNS records that verify it as an approved sender for your domain, and DMARC is supported for best deliverability.
Does it keep email conversations in a single thread?
Yes. The agent maintains proper threading, so a back-and-forth stays in one conversation the customer can follow, rather than arriving as disconnected replies.
What happens when an email needs a human?
The agent hands the conversation to your live team with the full context attached, so your rep picks up the thread already knowing the history.