Turn your chat into
your best closer.
Someone who opens the chat on your site is closer to buying than anyone else who contacts you. Moveo's webchat agents drive that conversation to a result and switch channels to voice, email, or text when it helps convert that visitor, whether that's completing an application, making a payment, or booking a call.
One visitor asks whether they would qualify for a better rate. Another mentions they're shopping you against a competitor. A third says they can’t pay their bill this month. That's a lead, a churn risk, and a payment problem, and in most stacks all three die in a transcript nobody opens. Moveo's agent catches each one, records it against the customer, and routes it to whoever can act, so the conversation on your site becomes an opportunity in your pipeline instead of a signal you paid to generate and then lost.
A lead
“Would I qualify for a better rate?”.
Captured and routed to sales
A churn risk
“I'm shopping you against a competitor”.
Flagged before they leave.
A payment problem
“I can't pay my bill this month”
Recorded against the account.
this quarter, but we can't move forward until
and honestly,
Noted. I've flagged the invoice for review and scheduled a follow-up before your renewal date.
Purchase intent
Payment intent
Retention risk
From question to application, without a handoff
A visitor asks what rate they'd qualify for. TrueThread already knows they started an application last week, so the agent resumes that one, TruePath clears the rate before it reaches the screen, and they finish what they came to ask about inside the same conversation. Hover a highlight to see what the agent picked up.
Inside the platform
They take over with context.
Some conversations need a human, and when they do, the agent hands it off to your live team with the full history attached: what the customer asked, what the agent said, and what it knows about the account. Your rep opens the chat already up to speed, so the handoff costs you a moment instead of the deal.
Payment problem
Caught early and routed to collections, with a plan offered inside your limits.
The richest way a customer can talk to you
Webchat is the one channel where the agent can show as much as it says. Voice is limited to words in a line; here a product question is answered with a scrollable carousel of cards, images, and actions, and the next step — apply, book, buy — sits in the same message. And it stays a real conversation: it follows a change of subject and, where most chat agents recommend then hand off to a form, Moveo's finishes the job in the thread. Rich when rich moves them forward, plain when plain is faster.
On your site, on your stack
Moveo's webchat runs on the site you already have and connects to the systems your team already works in, so a conversation on your pricing page ends up where someone can act on it.
Live chat and support desks
Hand off to a human in Zendesk or Intercom with the full history attached, so your rep opens the conversation already up to speed.
CRM
Write every buying signal, application, and outcome back to Salesforce, HubSpot, or Dynamics 365, so a chat on your site becomes an opportunity in your pipeline.
Systems of record
Read and write to SAP and Oracle Fusion Cloud, so the agent can act on real account data rather than guessing at it.
Contact center
Escalate into Genesys, Five9, AWS Connect, or RingCentral when a conversation needs to move to a call.
Governance and compliance
Chat your compliance team signs off on
Chat is where an ungoverned LLM most often writes down something you cannot take back: an invented rate, an unapproved discount, a promise you do not honor. On your most valuable traffic, that mistake goes in writing to the customers you can least afford to lose, which is why TruePath earns its place here. It checks every response before it sends, corrects hallucinations against your knowledge base, blocks off-policy offers, and stops jailbreak attempts, with every conversation captured in an audit trail you can hand to a regulator.
Corrects hallucinations against your knowledge base
Stops jailbreak attempts
Blocks off-policy offers and discounts
Captures a full audit trail per conversation
Every conversation is captured in a full audit trail, and every response passes the governance layer before it reaches a customer.
Your busiest channel, finally closing
More customers reach you through the chat on your site than through any other channel, and most of that traffic gets worked like a queue to clear. Moveo brings the same memory, decisioning, and governance that run the rest of your operation to the conversation on your site, so your busiest channel stops answering questions and starts closing them.
Questions about Webchat
How is this different from the chat widget we already have?
Most widgets answer questions and close tickets. Moveo's webchat is driven by Next Best Action, so it works toward a result: completing an application, securing a payment, capturing a buying signal and routing it to the right owner. It also writes everything it learns to Moveo's TrueThread memory layer, so the conversation is worth something after it ends.
Does the chat remember customers between visits and channels?
Yes. TrueThread holds the account history, the open application, and the last promise made, and it is the same memory your voice and WhatsApp agents read. A customer who chats today and calls next week is talking to one agent that remembers both.
What stops it from inventing a rate or an offer?
Moveo's TruePath governance layer checks every response before it is sent. It corrects hallucinations against your knowledge base, blocks any offer outside your approved limits, and stops jailbreak attempts. Every conversation is logged with the reason a response was allowed, corrected, or blocked.
What happens when a customer needs a human?
The agent hands the conversation to your live team with the full context attached, so your rep starts up to speed and the deal keeps moving.
How does Webchat fit with the rest of the Moveo platform?
It is the same Moveo agent that handles voice, WhatsApp, email, and SMS, running on your site. TrueThread gives it the customer's history, Next Best Action decides the move that drives the outcome, and TruePath keeps every response compliant. One agent, one memory, every channel.