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Why Moveo.AI

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The all-in-one platform for live agent efficiency and customer delight

Seamlessly transition between intelligent AI responses and live chat for faster resolution rates and higher customer satisfaction scores

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live_chat
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Human-in-the-loop approach

Blend conversational AI with live chat support and increase customer satisfaction and conversions

Balance AI automation and human expertise

Balance AI automation and human expertise

Boost your customer service capabilities with GenAI agents while maintaining a human touch. Handover complex inquiries to your customer service representatives and automate over 70% of interactions. Equip your live agents with the full context of previous conversations across channels, ensuring they can deliver hyper-personalized service at scale

Boost your customer service capabilities with GenAI agents while maintaining a human touch. Handover complex inquiries to your customer service representatives and automate over 70% of interactions. Equip your live agents with the full context of previous conversations across channels, ensuring they can deliver hyper-personalized service at scale

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live_chat

Route conversations to the appropriate team

Route conversations to the appropriate team

Distribute your conversations to the appropriate departments, such as Sales and Support, to ensure customer interactions are handled proactively. Add quick responses to your live chat to minimize response times and improve the efficiency of your team

Distribute your conversations to the appropriate departments, such as Sales and Support, to ensure customer interactions are handled proactively. Add quick responses to your live chat to minimize response times and improve the efficiency of your team

Make data-driven decisions

Make data-driven decisions

Utilize insights from performance analytics and customer engagement metrics to extract valuable data, including peak activity periods, average response time, and coverage. Monitor and enhance the efficiency of both your AI agent and live agents and increase your CSAT scores

Utilize insights from performance analytics and customer engagement metrics to extract valuable data, including peak activity periods, average response time, and coverage. Monitor and enhance the efficiency of both your AI agent and live agents and increase your CSAT scores

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Optimize engagement across channels

Optimize engagement across channels

Engage with customers using the channel of their choice, whether through self-service automation or live agent support. Respond instantly to every inquiry coming from channels like WhatsApp and Facebook, and even update your CRM

Engage with customers using the channel of their choice, whether through self-service automation or live agent support. Respond instantly to every inquiry coming from channels like WhatsApp and Facebook, and even update your CRM

Connect Moveo.AI with the software you already use

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Zendesk chat

Create and fine-tune your GenAI-powered agent from your Zendesk help center and automate intricate workflows

Create and fine-tune your GenAI-powered agent from your Zendesk help center and automate intricate workflows

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Intercom

Automatically solve customer issues with safe, accurate conversational answers based on your Intercom help center

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Front

Centralize your conversations, achieve faster response times, and improve your team's efficiency

Ready to explore Moveo's live chat?

Schedule a demo today and see how you can blend Conversational AI and live chat