AI for iGaming operators
Your players talk to support, payments, and CRM.
Separately.
Moveo is the AI memory layer that connects your teams around one shared player record. So every support ticket, payment event, and CRM campaign acts on the full picture, not a slice.
Trusted by iGaming operators worldwide
9x ROI
on AI customer service
76%
of customer inquiries resolved automatically by AI
4/5 CSAT
on AI-handled interactions
3x
event-day traffic absorbed with zero service degradation
Results from the field
Proven on one of the world's fastest-growing sportsbook operators.
Since the beginning of our collaboration with Moveo, the AI agents have been interacting precisely and reliably with our customers, earning and maintaining that trust daily. We achieved strong retention, above our target, and satisfaction scores very close to human, which you rarely see in a fully automated flow. The AI is now the backbone of our strategy, covering different types of interactions at different levels.
Also deployed with Stoiximan across southern Europe and Aposta Ganha in Brazil, with consistent results and improved performance in each new market.
What Moveo delivers
Full player lifecycle context across teams.
Every signal is captured in real time, every action governed by your policies, and the next best move decided automatically.
No more handoffs, no more context lost between teams. Everyone acts on the same player.
Always-on memory
Cross-team
Real-time
TrueThread
Policy enforced, actions logged
Actions check against your frameworks, fire, and log with a trace ID. Regulator-ready everywhere.
TruePath
Every channel, same memory
TrueThread keeps memory continuous while TruePath checks the policy, on any channel.
Compounding intelligence
Every conversation sharpens the next. Patterns connect, and the system grows smarter with each interaction.
Channels and integrations
Wherever players reach out. One memory behind all of it.
Moveo works across the support channels iGaming players actually use, and connects directly to the tools your teams already have.
Web Chat
In-platform player support, 24/7, across sportsbook and casino products
Email Support Tickets
Full ticket context shared with payments and CRM, no manual handoffs
WhatsApp & SMS
Proactive outreach for withdrawal updates, KYC follow-ups, and VIP reactivation across every market you operate in
Sportsbook Support
Bet slip questions, live odds disputes, settlement queries, and bonus terms, handled instantly
Casino Support
Game malfunction reports, slot disputes, bonus wagering questions, in context of the player's full history
KYC & Verification Support
Document submission queries, verification delays, flagged account support
Connects to your existing stack
No migrations. Moveo adds the shared memory layer on top of the tools you already run. Via API and native connectors.
Already using a support platform not listed? Moveo connects via API. Most operators are live in weeks, not quarters.
See it across thousands of player flows.
Book a 30-minute session. We'll walk through the iGaming scenarios that map to your operation, from VIP escalation to KYC follow-up, not a generic demo.
FAQs
What is AI player support for iGaming operators?
AI player support for iGaming uses AI agents to handle player inquiries across live chat, email, and messaging channels, including sportsbook queries, casino disputes, KYC questions, and withdrawal support. Unlike generic chatbots, purpose-built iGaming AI connects player support to payments and CRM so every team acts on the same player context.
How does Moveo integrate with Zendesk, Intercom, or Front for iGaming?
Moveo connects to your existing support platform via API and native connectors, with no migration required. Your Zendesk tickets stay in Zendesk. Moveo adds the shared memory layer that links every ticket to payment events, KYC flags, and CRM history, so your agents always have the full player picture before responding.
How does Moveo handle responsible gambling compliance for UKGC and MGA operators?
TruePath, Moveo's governance layer, encodes your responsible gambling policy and enforces it at every player interaction. Self-excluded and cooling-off players are flagged automatically across all channels so no campaign or outreach fires while the restriction is active. Every decision is logged and auditable for regulatory review.
Can Moveo handle sportsbook and casino support at the same time?
Yes. Moveo handles concurrent player interactions across sportsbook queries (bet slip questions, live odds disputes, settlement queries, bonus terms) and casino support (game malfunctions, slot disputes, wagering requirements) simultaneously, across all markets and languages, without separate configurations per product vertical.
How does AI reduce chargeback rates for iGaming operators?
Most chargebacks in iGaming stem from unresolved payment disputes that escalate to the player's bank. Moveo connects player support and payments so disputes are identified and routed to resolution before they reach the bank. TrueThread links every support ticket to the player's payment history so the payments team always has full context before acting.
Does Moveo maintain performance during major sporting events?
Yes. Moveo is proven to handle millions of concurrent player interactions with 100% uptime during peak events including FIFA, Champions League, and Super Bowl, as demonstrated with Betano across 15+ countries. Player volume spikes during major events do not degrade response time or resolution quality.
Do we need to replace our existing CRM or support platform?
No. Moveo connects to your existing stack via API and native connectors. Your support tickets stay where they are. Your CRM keeps segmenting players. Moveo adds the shared memory layer those tools don't have, linking every support event to payment history and campaign activity, so every team acts on the full player picture. No migration required.
How does Moveo handle player data in regulated markets?
Private and on-premise deployment options are available. Moveo is SOC 2 certified, GDPR compliant, and built for multi-market regulatory environments including UK GC, MGA, and Brazilian SIGAP requirements. TruePath enforces jurisdiction-specific rules at the interaction level, ensuring compliance is consistent across all markets without manual configuration per region.