A text customers
can pay from.
Messaging is the only channel that lives in your customer's pocket, and Moveo makes it the channel where revenue capture can be completed. The payment plan arrives via text, the commitment is recorded the moment they respond, and the outcome writes straight back to your systems. No portal, no callback, no link to click away to.
Reach them where they already are.
The default channel across Brazil, Latin America, Europe, and much of the world, with rich media and a verified business identity, on the app your customer already has open.
iMessage
The messaging app built into every iPhone in a channel that your customer already trusts.
SMS
Universal reach. Every phone, no app, no install, no login, which makes it the channel that works when nothing else will. Delivered through Infobip.
RCS
Rich messaging with images, buttons, and carousels, so a customer can tap to pay, pick a plan, or confirm an appointment without leaving the thread. Delivered through Infobip.
Why the offer gets taken
A button only gets tapped if the offer behind it is one the customer can say yes to. That is the difference between a blast that gets ignored and a message that gets paid, and it comes from the same three layers running your voice and webchat.
It asks at the moment they will say yes.
Next Best Action picks the timing, the message, and the offer, so the plan reaches the customer when they are ready to act instead of when a campaign happened to fire.
The solution the customer wants.
TrueThread memory layer knows the balance, the history, and the last promise made, so the agent proposes terms that fit one person rather than a template blasted to everyone.
It only offers what you've approved
Moveo's TruePath governance layer checks every message before it sends, so the plan on those buttons is always inside policy and the terms are always ones you can honor.
Follow-up
The conversation that never closes
Webchat ends when the tab closes and a call ends when they hang up, but a messaging thread just sits in the customer's pocket. That’s what lets a conversation span a week and still convert: the reminder you send Tuesday gets answered Friday night, on the customer's time, with the agent there when it happens. For a payment plan, a document request, or an application waiting on one more field, that patience is where the revenue is.
Governance and compliance
Messaging your compliance team signs off on.
Written messages are permanent, forwardable, and discoverable, which makes messaging the channel where an ungoverned agent creates the most durable liability. Moveo's TruePath governance layer checks every outbound message before it sends, corrects hallucinations against your knowledge base, blocks off-policy offers, and captures every conversation in a full audit trail you can hand to a regulator.
Moveo captures and stores consent records, so the proof of opt-in sits with the conversation rather than in a spreadsheet someone forgot to update.
On WhatsApp, opt-in runs through Meta's template approval and opt-in requirements.
On SMS, the agent honors STOP and UNSUBSCRIBE automatically and logs every one.
You are never relying on a suppression list your team maintains by hand.
Every stored signal is auditable, and every downstream action passes the governance layer before it reaches a customer. Security posture, certifications, and subprocessors are verifiable directly from the Moveo Trust Center.
Turn messages into revenue
The thread in your customer's pocket is the shortest distance between interest and converted desired outcome. Moveo agents are always looking to close those loops. The offer chosen by Next Best Action, the customer known through TrueThread, every message cleared by TruePath. The channel they already live in becomes the channel where revenue is captured.
Questions about Messaging
Which messaging channels does Moveo support?
WhatsApp, iMessage through Apple Messages for Business, RCS, and SMS, all handled by the same Moveo agent that runs your voice and webchat. RCS and SMS are delivered through Infobip.
How does a customer actually pay from a message?
On RCS and iMessage, the agent presents the plan as buttons. The customer taps the one they want, Next Best Action records the commitment, TruePath confirms the terms were inside policy, and the payment link follows in the same thread. There is no portal to log into and no callback to schedule.
How do you handle consent and opt-outs?
Moveo captures and stores consent records, so the proof of opt-in lives with the conversation. On SMS, the agent honors STOP and UNSUBSCRIBE automatically, and every opt-out is logged. On WhatsApp, opt-in runs through Meta's template approval and opt-in requirements.
Can it do more than collect payments?
Yes. Moveo's Next Best Action drives the thread toward whatever result you need: completing an application, collecting a missing document, confirming a renewal, or securing a promise to pay, then writing the outcome back to your systems.
How does Messaging fit with the rest of the Moveo platform?
It is the same Moveo agent that handles voice and webchat, running on your customer's phone. Next Best Action decides the move, TrueThread makes sure the offer fits the customer, and TruePath keeps every message compliant. One agent, one memory, every channel.