case study
Financial Services
How Mobi2buy improved the Debt Collection of one of the largest Telco in LATAM
200K
Conversations per month
+76%
Successful debt recovery
2x
Thiago Taranto
CEO @ Mobi2buy
“Our partnership with Moveo.AI has been crucial in driving innovation in the Brazilian market. Together, we created an AI agent for one of the largest Telco in LATAM, automating and scaling its debt collection efforts. A solution twice as effective as traditional chatbots”
The challenge
Mobi2buy was searching for a strategic partner to enhance its service offerings by automating and scaling the debt collection services for one of the largest telecommunications (Telco) company in LATAM
The solution
Mobi2buy leverages Moveo's advanced Broadcast capabilities & goal-oriented AI agents to automatically engage with postpaid customers using a combination of empathy and professionalism
The result
Moveo's AI agents have demonstrated 2x the effectiveness in debt collection compared to traditional chatbots. Mobi2buy reaches +200K users/m, with 51K of them paying off their debts
About Mobi2buy
Mobi2buy is a B2B2C company that uses Artificial Intelligence and Machine Learning to create tailor-made relationship journeys across multiple digital channels, such as SMS, RCS, WhatsApp, chatbot, landing pages, and social media
INDUSTRY: Technology, Information & media
HQ: Brazil
Improving and scaling debt repayment services
Mobi2buy was looking for an advanced AI solution to enhance and scale the debt repayment services of one of the largest telecommunications company in Latin America (LATAM). However, the solutions previously deployed fell short, failing to deliver hyper-personalized conversations on WhatsApp that met the needs of their customers.
To address this, Mobi2buy turned to Moveo's AI agents, which offered fully customizable conversational flows, robust WhatsApp broadcast capabilities, and a proprietary Large Language Model (LLM) optimized for Portuguese.
Proactive AI agents that engage with empathy & professionalism
