case study
ARM Industry
How Mobi2buy improved the Debt Collection of one of the largest Telco in LATAM
How Mobi2buy improved the Debt Collection of one of the largest Telco in LATAM
200K
conversations per month
conversations
per month
successful debt recovery
2x
improved collection
vs simple chatbot
The challenge
Mobi2buy was searching for a strategic partner to enhance its service offerings by automating and scaling the debt collection services for one of the largest telecommunications (Telco) company in LATAM
The solution
Mobi2buy leverages Moveo's advanced Broadcast capabilities & goal-oriented AI agents to automatically engage with postpaid customers using a combination of empathy and professionalism
The result
Moveo's AI agents have demonstrated 2x the effectiveness in debt collection compared to traditional chatbots. Mobi2buy reaches +200K users/m, with 51K of them paying off their debts
About Mobi2buy
About Mobi2buy
Mobi2buy is a B2B2C company that uses Artificial Intelligence and Machine Learning to create tailor-made relationship journeys across multiple digital channels, such as SMS, RCS, WhatsApp, chatbot, landing pages, and social media
Mobi2buy is a B2B2C company that uses Artificial Intelligence and Machine Learning to create tailor-made relationship journeys across multiple digital channels, such as SMS, RCS, WhatsApp, chatbot, landing pages, and social media
INDUSTRY: Technology, Information & Media
HQ: Brazil
INDUSTRY: Technology, Information & Media
HQ: Brazil
THE CHALLENGE
THE CHALLENGE
Improving and scaling debt repayment services
Improving and scaling debt repayment services
Mobi2buy was looking for an advanced AI solution to enhance and scale the debt repayment services of one of the largest telecommunications company in Latin America (LATAM). However, the solutions previously deployed fell short, failing to deliver hyper-personalized conversations on WhatsApp that met the needs of their customers.
Mobi2buy was looking for an advanced AI solution to enhance and scale the debt repayment services of one of the largest telecommunications company in Latin America (LATAM). However, the solutions previously deployed fell short, failing to deliver hyper-personalized conversations on WhatsApp that met the needs of their customers.
To address this, Mobi2buy turned to Moveo's AI agents, which offered fully customizable conversational flows, robust WhatsApp broadcast capabilities, and a proprietary Large Language Model (LLM) optimized for Portuguese.
To address this, Mobi2buy turned to Moveo's AI agents, which offered fully customizable conversational flows, robust WhatsApp broadcast capabilities, and a proprietary Large Language Model (LLM) optimized for Portuguese.
THE SOLUTION
THE SOLUTION
Proactive AI agents that engage with empathy & professionalism
Proactive AI agents that engage with empathy & professionalism
AI agent that informs
AI agent that informs
"Hello! We noticed there's an outstanding balance related to your rervice"
"Hello! We noticed there's an outstanding balance related to your rervice"
Moveo's AI agents proactively contact the customers of one of the largest Telco company in LATAM, notifying them about their outstanding debts
Moveo's AI agents proactively contact the customers of one of the largest Telco company in LATAM, notifying them about their outstanding debts
AI agent that negotiates
AI agent that negotiates
"A discount of up to 90% has been offered to resolve this issue. Would you like to settle this amount?"
"A discount of up to 90% has been offered to resolve this issue. Would you like to settle this amount?"
Moveo's goal-oriented AI agents are designed to negotiate and restructure customer debt efficiently, providing tailored solutions that meet individual financial needs.
Moveo's goal-oriented AI agents are designed to negotiate and restructure customer debt efficiently, providing tailored solutions that meet individual financial needs.
AI agent that increases revenue
AI agent that increases revenue
"Avoid slowdowns or service blockage by making the payment right now. Here is the PIX code…"
"Avoid slowdowns or service blockage by making the payment right now. Here is the PIX code…"
Once the AI agent confirms they are speaking with the correct individual and receives acknowledgment of the outstanding debt, they provide the customer with a payment link to settle the remaining balance
Once the AI agent confirms they are speaking with the correct individual and receives acknowledgment of the outstanding debt, they provide the customer with a payment link to settle the remaining balance
“Our partnership with Moveo.AI has been crucial in driving innovation in the Brazilian market. Together, we created an AI agent for one of the largest Telco in LATAM, automating and scaling its debt collection efforts. A solution twice as effective as traditional chatbots”
“Our partnership with Moveo.AI has been crucial in driving innovation in the Brazilian market. Together, we created an AI agent for one of the largest Telco in LATAM, automating and scaling its debt collection efforts. A solution twice as effective as traditional chatbots”
CEO @ Mobi2buy
CEO @ Mobi2buy
Platform
Solutions
Contact
368 9th Ave.
New York, NY
10001, USA
Avenida Paulista, 1374
Bela Vista, São Paulo
SP 01310-100, Brazil
Makedonon 8
Athens, Attiki
11521, Greece
info@moveo.ai
Moveo.AI © 2024 | All rights reserved.
Platform
Solutions
Contact
368 9th Ave.
New York, NY
10001, USA
Avenida Paulista, 1374
Bela Vista, São Paulo
SP 01310-100, Brazil
Makedonon 8
Athens, Attiki
11521, Greece
info@moveo.ai
Moveo.AI © 2024 | All rights reserved.
Platform
Solutions
Contact
368 9th Ave.
New York, NY
10001, USA
Avenida Paulista, 1374
Bela Vista, São Paulo
SP 01310-100, Brazil
Makedonon 8
Athens, Attiki
11521, Greece
info@moveo.ai
Moveo.AI © 2024 | All rights reserved.