Already using Zendesk? Clone your best agent in 5' using AI

A good customer service operation is one of the most important parts of a company’s success, increasing overall customer satisfaction, user retention and business growth. Nowadays, many businesses, irrespective of their size, invest in automated customer service and support solutions. These automations utilize the advancements in Artificial Intelligence-powered agents, primarily in voicebots and chatbots, which can reduce overall customer agent cost up to 70%, increase ROI for companies and resolve support tickets 24/7. Apart from traditional contact center resolution, AI virtual agents can also help increase customer engagement and loyalty with tips and offers, as well as sales up to 67%.

Moveo.AI is offering one of the most powerful solutions in the market, combining a virtual and human assistant under the same roof, with a state-of-the-art NLP in 21 languages and a friendly, omnichannel platform ready to serve every unique B2B/B2G/B2C need. Moveo’s infinite scalability also allows businesses to resolve hundreds of thousands of inquiries per month, while a human agent can, on average, process less than a thousand. Moveo.AI’s virtual agent is integrated with Zendesk chat, offering a seamless experience for both end users and contact centers. Moveo.AI and Zendesk chat are operating successfully in a significant number of big enterprises, such as Stoiximan, Betano, Skroutz, Everest & Goody’s, serving hundreds of thousands of users around the globe.

AI virtual agents need to be properly trained and customized and this is a process that requires a certain degree of scholarship and dedication for companies and teams. Modifying or personalizing AI virtual agents to meet individual needs and business preferences can be challenging. It requires effective solution design as well as strategic UX workflows to make the AI virtual agents more useful and powerful for the company’s end-users and at the same time aligned with internal business processes. Apart from human and financial resources, though, it additionally requires a lot of effort to train business teams, establish processes and adapt to a new complex technology, like conversational AI. And as users seek more personalized and unique experiences in customer service, advancements in technology can make this customization easier and more accessible to all.