AI for iGaming operators
Your players talk to support, payments, and CRM. Separately.
Moveo is the AI memory layer that connects your teams around one shared player record. So every support ticket, payment event, and CRM campaign acts on the full picture, not a slice.
Trusted by iGaming operators worldwide
75%
Reduction in player support costs
15+
Countries with active deployments
4.8/5
CSAT Player satisfaction on fully automated flows
Results from the field
Tested on one of the world's fastest-growing sportsbook operators
Felipe Cine
Operations Manager, Betano Brazil
Since the beginning of our collaboration with Moveo, the AI agents have been interacting precisely and reliably with our customers, earning and maintaining that trust daily. We achieved strong retention, above our target, and satisfaction scores very close to human, which you rarely see in a fully automated flow. The AI is now the backbone of our strategy, covering different types of interactions at different levels.
Also deployed with Stoiximan across southern Europe and Aposta Ganha in Brazil, with consistent results and improved performance in each new market.A
How Moveo works
Built for iGaming.
Two technologies purpose-built for the player lifecycle: from first contact to long-term retention, with compliance enforced at every step.
TrueThread
Shared player memory across your entire operation
Captures every player event: KYC flags, withdrawal disputes, responsible gambling triggers, VIP tier changes, bonus eligibility
Links live chat tickets, email support threads, payment history, and CRM campaigns to one persistent player record
When the payments team contacts a player, they already see the failed withdrawal, the support ticket, and the 2-year deposit history
TruePath
iGaming compliance and policy, enforced by design
KYC verification steps, self-exclusion enforcement, and responsible gambling triggers encoded per your compliance framework
Multi-market regulatory requirements, UK GC, MGA, Brazil SIGAP, and others, enforced at every player interaction
Every automated action is logged, auditable, and traceable to a policy you approved
Where your players reach out
Every channel your operation runs. One shared player memory.
Moveo works across the support channels iGaming players actually use, and connects directly to the tools your teams already have.
Live Chat
In-platform player support, 24/7, across sportsbook and casino products
Email Support Tickets
Full ticket context shared with payments and CRM, no manual handoffs
WhatsApp & SMS
Proactive outreach for payment resolutions and VIP recovery, especially Brazil and LatAm
Sportsbook Support
Bet slip questions, live odds disputes, settlement queries, and bonus terms, handled instantly
Casino Support
Game malfunction reports, slot disputes, bonus wagering questions, in context of the player's full history
KYC & Verification Support
Document submission queries, verification delays, flagged account support
Connects to your existing stack
No migrations. Moveo adds the shared memory layer on top of the tools you already run. Via API and native connectors.
Already using a support platform not listed? Moveo connects via API. Most operators are live in weeks, not quarters.
Responsible Gambling compliance
See it on your player data.
Book a 30-minute session. We'll walk through a live scenario using your support channels and player lifecycle, not a generic demo.
FAQs
We already use Zendesk (or Intercom, or Front) for player support.
Moveo connects directly to your existing support platform and adds the shared memory layer those tools don't have. Your Zendesk tickets stay in Zendesk. Moveo links them to payment events, KYC flags, and CRM campaigns, so every team acts on the full picture. No migration required.
We already use a CRM for player segmentation and reactivation.
Moveo does not replace your CRM. It adds what your CRM doesn't have. CRMs segment by historical behavior. Moveo coordinates real-time actions across support, payments, and CRM with shared player memory. The reactivation campaign your CRM fires still needs to know whether that player left after a payment dispute or simply disengaged. That's what TrueThread provides.
We have proven results in iGaming, not a pilot.
Moveo went straight to production with Betano, one of the world's largest sportsbook operators, with no sandbox phase. The results improved with each new market added: better satisfaction scores, higher retention, and 100% uptime across every major sporting event. Every new deployment builds on what was learned in the last one. There is no pilot. There is only production.
Our player data is sensitive. We operate in regulated markets with strict data requirements.
Private and on-premise deployment options are available. Moveo is SOC 2 certified, GDPR compliant, and built for multi-market regulatory environments including UK GC, MGA, and Brazilian SIGAP requirements. TruePath enforces jurisdiction-specific rules at the interaction level, ensuring compliance is consistent across all markets without manual configuration per region.
What is AI player support for iGaming operators?
AI player support for iGaming uses AI agents to handle player inquiries across live chat, email, and messaging channels, including sportsbook queries, casino disputes, KYC questions, and withdrawal support. Unlike generic chatbots, purpose-built iGaming AI connects player support to payments and CRM so every team acts on the same player context.
How does Moveo integrate with Zendesk, Intercom, or Front for iGaming?
Moveo connects to your existing support platform via API and native connectors, with no migration required. Your Zendesk tickets stay in Zendesk. Moveo adds the shared memory layer that links every ticket to payment events, KYC flags, and CRM history, so your agents always have the full player picture before responding.
How does Moveo handle responsible gambling compliance for UKGC and MGA operators?
TruePath, Moveo's governance layer, encodes your responsible gambling policy and enforces it at every player interaction. Self-excluded and cooling-off players are flagged automatically across all channels so no campaign or outreach fires while the restriction is active. Every decision is logged and auditable for regulatory review.
Can Moveo handle sportsbook and casino support at the same time?
Yes. Moveo handles concurrent player interactions across sportsbook queries (bet slip questions, live odds disputes, settlement queries, bonus terms) and casino support (game malfunctions, slot disputes, wagering requirements) simultaneously, across all markets and languages, without separate configurations per product vertical.
How does AI reduce chargeback rates for iGaming operators?
Most chargebacks in iGaming stem from unresolved payment disputes that escalate to the player's bank. Moveo connects player support and payments so disputes are identified and routed to resolution before they reach the bank. TrueThread links every support ticket to the player's payment history so the payments team always has full context before acting.
Does Moveo maintain performance during major sporting events?
Yes. Moveo is proven to handle millions of concurrent player interactions with 100% uptime during peak events including FIFA, Champions League, and Super Bowl, as demonstrated with Betano across 15+ countries. Player volume spikes during major events do not degrade response time or resolution quality.
Do we need to replace our existing CRM or support platform?
No. Moveo connects to your existing stack via API and native connectors. Your support tickets stay where they are. Your CRM keeps segmenting players. Moveo adds the shared memory layer those tools don't have, linking every support event to payment history and campaign activity, so every team acts on the full player picture. No migration required.
How does Moveo handle player data in regulated markets?
Private and on-premise deployment options are available. Moveo is SOC 2 certified, GDPR compliant, and built for multi-market regulatory environments including UK GC, MGA, and Brazilian SIGAP requirements. TruePath enforces jurisdiction-specific rules at the interaction level, ensuring compliance is consistent across all markets without manual configuration per region.