AI for iGaming operators
Your players talk to support, payments, and CRM. Separately.
Engineered for the toughest conversations. AI Agents that engage leads, drive adoption, simplify support, and power smarter collections.
Trusted by iGaming operators worldwide
75%
Reduction in player support costs
15+
Countries with active deployments
4.8/5
CSAT Player satisfaction on fully automated flows
Industry-leading
Player retention on AI-managed interactions
Where your players reach out
Every channel your operation runs. One shared player memory.
Moveo works across the support channels iGaming players actually use, and connects directly to the tools your teams already have.
Connects to your existing stack
No migrations. Moveo adds the shared memory layer on top of the tools you already run. Via API and native connectors.
Already using a support platform not listed? Moveo connects via API. Most operators are live in weeks, not quarters.
Who you're actually dealing with
Not all player friction looks the same.
The player who lost connection during a withdrawal and the player abusing a bonus offer need completely different responses. Without shared context, your teams can't tell the difference.
The top 2% of players generate more than half of total iGaming revenue. A single mishandled interaction, whether a failed withdrawal left unresolved, a chargeback met with a bonus email, or a reactivation campaign sent without context, can cost an operator a relationship worth hundreds of thousands. Most operators handle each case with a different team and a different system. None of them share memory.
The disconnect that costs you players
Three teams. One player. Zero shared context.
When Rafael contacts support about a failed withdrawal, that context never reaches the payments team. When Priya files a dispute, CRM doesn't know. The information exists. It just lives in silos.
Results from the field
Tested on one of the world's fastest-growing sportsbook operators
Felipe Cine
Operations Manager, Betano Brazil
Since the beginning of our collaboration with Moveo, the AI agents have been interacting precisely and reliably with our customers, earning and maintaining that trust daily. We achieved strong retention, above our target, and satisfaction scores very close to human, which you rarely see in a fully automated flow. The AI is now the backbone of our strategy, covering different types of interactions at different levels.
Also deployed with Stoiximan across southern Europe and Aposta Ganha in Brazil, with consistent results and improved performance in each new market.A
100% uptime
No service disruption during FIFA, Champions League, or Super Bowl
Millions
Concurrent player interactions handled without degradation
Monthly
New markets added, with improved results in each expansion
Why every chatbot you tried didn't work
AI chatbots automated the wrong thing.
When Rafael contacts support about a failed withdrawal, that context never reaches the payments team. When Priya files a dispute, CRM doesn't know. The information exists. It just lives in silos.
Generic chatbot
Priya filed a chargeback 3 days ago. The chatbot sends her a "We miss you, here are 20 free spins" email. She receives it while still on the phone with her bank. She shares it on social media. The chargeback proceeds.
Moveo AI agent
TrueThread flags Priya's open dispute across all teams. TruePath routes her to dispute resolution with her full contact and payment history visible. No campaigns fire while the dispute is open. Issue resolved before the bank processes the chargeback.
What this produces
Four outcomes for iGaming operations
Across player support, payments, and CRM. A single coordinated platform.
4.8/5 CSAT
Player satisfaction on fully automated support
Players handled instantly, 24/7, in their native language across live chat and email
AI handles routine sportsbook and casino inquiries at scale: account, deposits, withdrawals, game rules, bet queries
Human agents reserved for high-value VIP issues that need them
Lower chargeback rate
Dispute prevention through pre-dispute coordination
Support and payments teams share context before disputes are formally filed with the player's bank
Open disputes flag across CRM so no campaign fires to a player mid-dispute, preventing brand damage from mistimed outreach
Context-driven resolution replaces generic escalation, reducing chargeback rates across markets
Industry-leading
VIP retention on context-aware reactivation
Lapsed player campaigns know why each player left: payment delay, dispute, or organic disengagement
Players who churned after a failed withdrawal receive resolution and a goodwill gesture, not a free spins offer
VIP relationships recovered before they're lost to a competitor
Millions concurrent
Player interactions handled, 100% uptime, no headcount increase
No service degradation during FIFA, Champions League, or any peak event, proven with Betano
Live chat, email, WhatsApp, SMS, and voice across 150+ languages
Scale instantly with player volume spikes without adding headcount or opening tickets manually
VIP Management
Your top 2% of players generate more than half your GGR. Every interaction with them is a retention decision.
VIPs churn differently. A failed withdrawal for a high-value player isn't a support ticket. It's a relationship at risk. Moveo gives every team the full VIP context before anyone makes a move.
Friction detected at the first contact
TrueThread captures the player's VIP tier, GGR contribution, KYC status, and full payment history from the moment they open a live chat or email ticket. All three teams see it.
Dispute flagged across CRM and channels
TrueThread makes the open dispute visible to every team immediately. Your CRM has the context to hold campaigns while the payment issue is unresolved. No bonus offers, no reactivation emails, no mistimed outreach while the player is mid-dispute.
Concierge resolution, not a ticket number
The player receives a personal response from the payments team with resolution and a goodwill gesture. The VIP relationship is retained. No generic flow, no scripted escalation.
How Moveo works
Built for iGaming.
Two technologies purpose-built for the player lifecycle: from first contact to long-term retention, with compliance enforced at every step.
TrueThread
Shared player memory across your entire operation
Captures every player event: KYC flags, withdrawal disputes, responsible gambling triggers, VIP tier changes, bonus eligibility
Links live chat tickets, email support threads, payment history, and CRM campaigns to one persistent player record
When the payments team contacts a player, they already see the failed withdrawal, the support ticket, and the 2-year deposit history
TruePath
iGaming compliance and policy, enforced by design
KYC verification steps, self-exclusion enforcement, and responsible gambling triggers encoded per your compliance framework
Multi-market regulatory requirements, UK GC, MGA, Brazil SIGAP, and others, enforced at every player interaction
Every automated action is logged, auditable, and traceable to a policy you approved
Responsible Gambling compliance
The most expensive message you can send is one to a self-excluded player.
UKGC, MGA, and SIGAP require operators to stop all contact with self-excluded or cooling-off players. TruePath enforces this automatically, across every channel, before a single message is sent.
Self-exclusion enforced across every channel
When a player self-excludes, TrueThread flags the account instantly. TruePath blocks all outbound contact: live chat, email, WhatsApp, SMS, across every team and campaign, without manual intervention.
Cooling-off periods respected automatically
No manual review required. TruePath encodes your RG policy and enforces cooling-off windows consistently, without your team having to check each record before a campaign fires.
Every RG decision is logged and auditable
Regulators don't accept "the system didn't flag it." Every TruePath decision is timestamped and traceable to the policy you set. Full audit trail, by design, not by documentation after the fact.
The top 2% of players generate more than half of total iGaming revenue. A single mishandled interaction, whether a failed withdrawal left unresolved, a chargeback met with a bonus email, or a reactivation campaign sent without context, can cost an operator a relationship worth hundreds of thousands. Most operators handle each case with a different team and a different system. None of them share memory.
What this produces
How Moveo fits your operation
Across player support, payments, and CRM. A single coordinated platform.
01
We already use Zendesk (or Intercom, or Front) for player support.
Moveo connects directly to your existing support platform and adds the shared memory layer those tools don't have. Your Zendesk tickets stay in Zendesk. Moveo links them to payment events, KYC flags, and CRM campaigns, so every team acts on the full picture. No migration required.
02
We already use a CRM for player segmentation and reactivation.
Moveo does not replace your CRM. It adds what your CRM doesn't have. CRMs segment by historical behavior. Moveo coordinates real-time actions across support, payments, and CRM with shared player memory. The reactivation campaign your CRM fires still needs to know whether that player left after a payment dispute or simply disengaged. That's what TrueThread provides.
03
We have proven results in iGaming, not a pilot.
Moveo went straight to production with Betano, one of the world's largest sportsbook operators, with no sandbox phase. The results improved with each new market added: better satisfaction scores, higher retention, and 100% uptime across every major sporting event. Every new deployment builds on what was learned in the last one. There is no pilot. There is only production.
04
Our player data is sensitive. We operate in regulated markets with strict data requirements.
Private and on-premise deployment options are available. Moveo is SOC 2 certified, GDPR compliant, and built for multi-market regulatory environments including UK GC, MGA, and Brazilian SIGAP requirements. TruePath enforces jurisdiction-specific rules at the interaction level, ensuring compliance is consistent across all markets without manual configuration per region.
FAQs
What is AI player support for iGaming operators?
AI player support for iGaming uses AI agents to handle player inquiries across live chat, email, and messaging channels, including sportsbook queries, casino disputes, KYC questions, and withdrawal support. Unlike generic chatbots, purpose-built iGaming AI connects player support to payments and CRM so every team acts on the same player context.
How does Moveo integrate with Zendesk, Intercom, or Front for iGaming?
Moveo connects to your existing support platform via API and native connectors, with no migration required. Your Zendesk tickets stay in Zendesk. Moveo adds the shared memory layer that links every ticket to payment events, KYC flags, and CRM history, so your agents always have the full player picture before responding.
How does Moveo handle responsible gambling compliance for UKGC and MGA operators?
TruePath, Moveo's governance layer, encodes your responsible gambling policy and enforces it at every player interaction. Self-excluded and cooling-off players are flagged automatically across all channels so no campaign or outreach fires while the restriction is active. Every decision is logged and auditable for regulatory review.
Can Moveo handle sportsbook and casino support at the same time?
Yes. Moveo handles concurrent player interactions across sportsbook queries (bet slip questions, live odds disputes, settlement queries, bonus terms) and casino support (game malfunctions, slot disputes, wagering requirements) simultaneously, across all markets and languages, without separate configurations per product vertical.
How does AI reduce chargeback rates for iGaming operators?
Most chargebacks in iGaming stem from unresolved payment disputes that escalate to the player's bank. Moveo connects player support and payments so disputes are identified and routed to resolution before they reach the bank. TrueThread links every support ticket to the player's payment history so the payments team always has full context before acting.
Does Moveo maintain performance during major sporting events?
Yes. Moveo is proven to handle millions of concurrent player interactions with 100% uptime during peak events including FIFA, Champions League, and Super Bowl, as demonstrated with Betano across 15+ countries. Player volume spikes during major events do not degrade response time or resolution quality.
Responsible Gambling compliance
See it on your player data.
Book a 30-minute session. We'll walk through a live scenario using your support channels and player lifecycle, not a generic demo.