case study
GameTech
How Kaizen Gaming boosted its business expansion with Moveo's GenAI agent
+55%
Reduction in live agent workload
+55%
customer service savings
15+
Giorgos Kritikos
Product Manager - Virtual Assistant @ Kaizen Gaming
“The no-code and an extremely user-friendly environment, along with full customization of the AI Agents' flows are some of the best features that Moveo.AI has to offer, among many others like the analytics and the list goes on.”
The challenge
Faced with a high volume of support tickets, Kaizen Gaming sought a solution to automate routine inquiries, allowing customer support agents to focus on complex issues and deliver exceptional service
The solution
Kaizen Gaming chose Moveo.AI for its GenAI agents, which deliver fast, personalized services tailored to each customer. The solution was designed to handle routine and common queries ensuring a high standard of support
The result
Moveo.AI has played a crucial role in reshaping Kaizen Gaming's customer support landscape. This collaboration has yielded significant cost savings, increased efficiency, and heightened customer satisfaction
About Kaizen Gaming
Kaizen Gaming, a rapidly expanding GameTech company, is making waves in the industry with its two prominent brands: Stoiximan and Betano. With presence in 15+ countries and 10+M active players, Kaizen Gaming is setting the standards of how an online gaming experience should feel like
INDUSTRY: GameTech
HQ: Greece
PROJECT IMPLEMENTATION: 3 weeks per use case
Scaling Customer service for global expansion
Kaizen Gaming was facing a surge in support tickets, overwhelming their customer support representatives while putting in motion their business expansion plan. To streamline operations, they sought a solution that could automate a large portion of inquiries, freeing up their agents to focus on more complex cases and provide top-quality service.
After a detailed evaluation, Kaizen Gaming chose Moveo.AI for its fully customizable AI conversation flows, seamless integration with its back-end systems, and infinite scalability. Moveo’s robust analytics empower Kaizen to deliver exceptional customer service and extract critical insights, even during high-traffic events.
A personalized, world-class gaming experience across all player interactions
KYC is an important milestone of any user's journey. For Kaizen Gaming, customers must be authenticated according to each country’s regulations. Moveo's AI agent streamlines this process by checking application status, identifying document issues, and providing personalized responses to each user
With Moveo.AI, users can efficiently resolve account issues in real-time. When additional assistance is required, the AI agent can seamlessly transfer the conversation to Zendesk Sunshine Conversations, where Kaizen's live agents are ready to provide personalized support
Users can quickly access information about the status of their transactions, including deposit and withdrawal issues, without the need to answer authentication questions
