case study
Financial Services
4X
ROI
97%
Automation Rate
4/5
CSAT Score
Chief Digital Officer
Alpha Bank
The challenge
To address the growing volume of digital customer inquiries, Alpha Bank sought an AI agent to improve operational efficiency and enhance service quality
The solution
Alpha Bank chose Moveo.AI for its ability to deliver scalable, high-performing conversational AI powered by proprietary LLMs that continuously improve and align with the bank's digital service goals
The result
Moveo.AI has evolved into a key customer communication tool, helping thousands of individuals and hundreds of businesses each month find the answers they need
About Alpha Bank
The Alpha Bank Group is one of Greece's leading financial sector groups. Alpha Bank offers a wide range of high-quality financial products and services in the domestic and international markets
INDUSTRY: Financial Services
HQ: Greece
PROJECT IMPLEMENTATION: 3 weeks per use case
Scaling digital support with AI
Faced with a sharp rise in digital customer interactions and a growing need to enhance service efficiency, Alpha Bank set out to modernize its support strategy. The objective was clear: deliver faster, always-on assistance across platforms, while optimizing internal resources.
In search of a solution that could balance performance, scalability, and customer satisfaction, Alpha Bank chose Moveo.AI. The platform stood out for its enterprise-ready AI capabilities, on-premise deployment option, and ability to seamlessly integrate into the bank’s digital ecosystem, from its public website to secure web banking environments.
A strategic AI rollout across digital touchpoints
Alpha Bank partnered with Moveo.AI to deploy a conversational agent capable of managing thousands of monthly interactions.
The implementation was focused on key customer-facing channels, including the bank’s website, web banking, and mobile app, ensuring seamless, real-time support where it matters the most.
By leveraging Moveo.AI’s advanced capabilities, Alpha Bank was able to automate routine queries and provide real-time support on a variety of services, from everyday account inquiries to more complex financial needs.
