Allianz European Reliance continues leading in the service of Customers & Partners with the help of Moveo.AI
3.2K
conversations per month
conversations
per month
reduction in
support tickets
+4/5
csat score
The challenge
Allianz aimed to provide 24/7, omnichannel support to a diverse range of stakeholders, including prospects, insurance agents, and employees. They sought to enhance their service by incorporating a chat option to streamline communication & support
The solution
After evaluating several AI automation solutions, Allianz European Reliance selected Moveo.AI. This decision was driven by Moveo's robust vision, pragmatic roadmap, and innovative approach, which aligned perfectly with Allianz's plans and culture
The result
The implementation of Moveo's AI solution resulted in achieving customer satisfaction (CSAT) scores of over 4/5 across all stakeholder groups, marking a significant success in their support strategy
About Allianz
About Allianz
Allianz European Reliance is one of the largest insurance companies in Greece, having the 1st place in the General insurance sector and the largest network of partners that exceeds 7.500. Allianz is consecutively awarded as the Loyalty Leader in the evaluation of customers, regarding their willingness to recommend the company to potential customers, and for its service of Customers and Partners. Allianz Hellas and European Reliance started strongly in 2024, as a single business entity, under the No. 1 insurance brand worldwide, that of Allianz
Allianz European Reliance is one of the largest insurance companies in Greece, having the 1st place in the General insurance sector and the largest network of partners that exceeds 7.500. Allianz is consecutively awarded as the Loyalty Leader in the evaluation of customers, regarding their willingness to recommend the company to potential customers, and for its service of Customers and Partners. Allianz Hellas and European Reliance started strongly in 2024, as a single business entity, under the No. 1 insurance brand worldwide, that of Allianz
INDUSTRY: Financial services/ Insurance
HQ: Athens, Greece
PROJECT IMPLEMENTATION: max 2 weeks per use case
INDUSTRY: Financial services/ Insurance
HQ: Athens, Greece
PROJECT IMPLEMENTATION: max 2 weeks per use case
THE CHALLENGE
THE CHALLENGE
An AI automation solution to reduce the workload of the CS team
An AI automation solution to reduce the workload of the CS team
Allianz European Reliance wants their digital solutions to optimize and maximize stakeholders’ experience by meeting their needs, reducing complexity and simplifying their life. The company faced a growing need to alleviate the workload on their customer support (CS) teams while ensuring top-notch service. They recognized that an AI automation solution could effectively handle routine inquiries, allowing live agents to concentrate on complex and critical cases. Thus, the search began for a robust AI tool capable of transforming their support system.
Allianz European Reliance wants their digital solutions to optimize and maximize stakeholders’ experience by meeting their needs, reducing complexity and simplifying their life. The company faced a growing need to alleviate the workload on their customer support (CS) teams while ensuring top-notch service. They recognized that an AI automation solution could effectively handle routine inquiries, allowing live agents to concentrate on complex and critical cases. Thus, the search began for a robust AI tool capable of transforming their support system.
To meet the diverse needs of its stakeholders—prospective clients, insurance agents, and employees—Allianz aimed to provide uninterrupted, omnichannel support. A virtual agent would be the key to this objective. Moveo’s solution aligned seamlessly with its strategic goals and corporate culture, promising both efficiency and a forward-thinking approach to customer service.
To meet the diverse needs of its stakeholders—prospective clients, insurance agents, and employees—Allianz aimed to provide uninterrupted, omnichannel support. A virtual agent would be the key to this objective. Moveo’s solution aligned seamlessly with its strategic goals and corporate culture, promising both efficiency and a forward-thinking approach to customer service.
THE SOLUTION
THE SOLUTION
Innovative User-Centric Tech
Innovative User-Centric Tech
Custom support for everyone
Prospects: Detailed information about Allianz’s products, helping them make informed decisions. Access through corporate website, Facebook, and Viber
Authenticated Users: Personalized assistance that efficiently addresses their needs and queries. For example, claims queries, policy information, new inquiries. Access through customer portal
Partners: Guidance on standard processes and responding to common customer inquiries
Loyalty program integration
Allianz successfully automated the Asfalistikos Goneas application submission process by integrating Moveo.AI with their back-end systems. Key features of the integration include:Transparent and easy access to all merchants via dedicated webview.Fast and easy connection with merchants via an interactive map that displays partners’ location.
Custom support for everyone
Prospects: Detailed information about Allianz’s products, helping them make informed decisions. Access through corporate website, Facebook, and Viber
Authenticated Users: Personalized assistance that efficiently addresses their needs and queries. For example, claims queries, policy information, new inquiries. Access through customer portal
Partners: Guidance on standard processes and responding to common customer inquiries
Loyalty program integration
Allianz successfully automated the Asfalistikos Goneas application submission process by integrating Moveo.AI with their back-end systems. Key features of the integration include:Transparent and easy access to all merchants via dedicated webview.Fast and easy connection with merchants via an interactive map that displays partners’ location.
“We wanted to offer 24/7, omnichannel support to our stakeholders. Moveo gave us this power and reduced the workload of our agents, allowing them to focus on more important cases. The robust vision, pragmatic roadmap, strong NLP capabilities & breeze of innovation fit our culture.”
“We wanted to offer 24/7, omnichannel support to our stakeholders. Moveo gave us this power and reduced the workload of our agents, allowing them to focus on more important cases. The robust vision, pragmatic roadmap, strong NLP capabilities & breeze of innovation fit our culture.”
Digital Planning & Design Supervisor @ Allianz European Reliance
Digital Planning & Design Supervisor @ Allianz European Reliance
Platform
Solutions
Contact
608 River Road
New Milford, New Jersey
07646, USA
R. Oscar Freire, 585
Jardim Paulista, São Paulo
SP 01426-001, Brazil
Makedonon 8
Athens, Attiki
11521, Greece
info@moveo.ai
Moveo.AI © 2024 | All rights reserved.
Platform
Solutions
Contact
608 River Road
New Milford, New Jersey
07646, USA
R. Oscar Freire, 585
Jardim Paulista, São Paulo
SP 01426-001, Brazil
Makedonon 8
Athens, Attiki
11521, Greece
info@moveo.ai
Moveo.AI © 2024 | All rights reserved.
Platform
Solutions
Contact
608 River Road
New Milford, New Jersey
07646, USA
R. Oscar Freire, 585
Jardim Paulista, São Paulo
SP 01426-001, Brazil
Makedonon 8
Athens, Attiki
11521, Greece
info@moveo.ai
Moveo.AI © 2024 | All rights reserved.