Moveo.AI and Google Cloud join forces to deliver fast, proactive AI agents to enterprises
Panagiota
Marketing Specialist
November 1, 2024
in
🗞️ Moveo news
Moveo.AI’s strategic partnership with Google Cloud marks a significant milestone toward delivering faster, proactive conversational agents for enterprises worldwide.
The Genesis of a Game-Changing Alliance
Our collaboration with Google Cloud didn't materialize overnight. It's the result of a carefully considered strategy aimed at addressing some of the most pressing challenges in customer experience.
Since our inception in 2020, Moveo.AI has been at the forefront of customer experience (CX) innovation, particularly in complex industries like financial services. As we expanded rapidly to meet rising demand, it became clear we needed a strategic partner to manage our growing scale, support our evolving need, and ultimately help achieve our mission: Turn one-way notifications into conversations that engage, inform, and drive revenue.
To deliver the best possible customer experience, our GenAI setup became more advanced, often involving complex configurations that made balancing speed, security, and specialized capabilities increasingly challenging. That’s where Google Cloud and Vertex AI came in, helping us streamline and optimize our platform to deliver exceptional service at scale.
Why Google Cloud?
The decision to partner with Google Cloud was driven by several key factors:
Performance: Google Cloud's AI infrastructure delivers the speed and responsiveness necessary for real-time customer interactions.
5x faster response times than other offerings
Scalability: Vertex AI ability to handle large-scale LLM deployments aligned perfectly with our vision to provide robust, enterprise-ready solutions. We can now serve clients more efficiently, regardless or their size or geographical reach.
Security and Compliance: Google Cloud's robust security measures and compliance certifications addressed our concerns regarding data protection and regulatory adherence.
“We use Vertex AI out of the box with everything managed by Google Cloud. In terms of security, we don’t have to do anything, which is a big plus for us.”
George Karagiannis, Chief of AI at Moveo.AI
Global Reach: With data centers spanning the globe, Google Cloud offered the geographical flexibility needed to serve a diverse international clientele.
Our partnership with Google Cloud represents more than just a technical upgrade; it's a meeting of minds focused on pushing the boundaries of what's possible in AI-driven customer experience. Learn more about the partnership here.