How a top bank in Southeast Europe improved its collection process

This case study shows how a leading Southeast European bank improved debt collections using Moveo.AI’s Conversational AI Agents. By deploying AI across SMS, WhatsApp, Viber, and Voice, the Bank achieved a +60% promise-to-pay rate, a +15% higher recovery rate than human agents, and managed over 20,000 personalized messages per month.

The results demonstrate that scalable, data-driven AI can accelerate collections, improve payment behavior, and set a new standard for efficient and compliant debt recovery.