Engage with customer effectively using the channel of their choice, whether through self-service automation or live agent-assisted support. Respond immediately to every inquiry coming from channels like WhatsApp and Facebook and even update your CRM for seamless customer service experiences.
Boost your customer service capabilities with genAI agents while maintaining a human touch. Automate over 70% of interactions, knowing you can handover to live agents when required. Equip your team with full context of previous conversations, ensuring they can deliver personalized service at scale.
Distribute your conversations to the appropriate department such as Sales and Support, ensuring that customer interactions are handled proactively. Add quick responses to the mix to minimize waiting times and improve the efficiency of your team's responses.
Utilize insights from performance analytics and customer engagement metrics to extract valuable data including, peak activity periods, average response time and coverage. Monitor and enhance the efficiency of both your AI bot and live agents and increase your customer satisfaction.
