A GenAI agent for
GameTech companies

Provide a word-class gaming experience –
from initial KYC & technical issues to transaction & betting inquiries.
Trusted by enterprise leaders

Don't bet on your customer experiences

Our one-stop shop conversational AI solution for GameTech can transform the way you engage with players and create an uparalleled level of interaction and personalization. From 24/7 support and tailored answers to assisting with bets and payouts, an AI agent can ensure you win your customers’ loyalty every time.
Responsible Gaming (RG)
Account modifications
Bonus & Bet related questions
Transaction inquiries
Technical problems
gametech_chatbot

Experience GameTech reimagined.

Explore our AI virtual agent designed for GameTech.
No sign ups, no constraints, just seamless interactions.
kaizen-gaming-logo

Use case:

GameTech companies

Meet Kaizen Gaming

Kaizen Gaming, a rapidly expanding GameTech company, is making waves in the industry with its two prominent brands: Stoiximan and Betano. With presence in 14 countries and +7M active players, Kaizen Gaming is setting the standards of how an online gaming experience should feel like. Kaizen Gaming was dealing with an enormous amount of support tickets, overloading their customer support representatives. As such, they were looking for a solution that would automate a large percentage of their inquiries, allowing their CS agents to focus on the challenging ones and provide the best customer service.

Automated, personalized support

Kaizen’s decision to partner with Moveo.AI was driven by our remarkable Natural Language Processing (NLP) prowess and seamless integration with their back-end systems. Moveo’s native understanding of 21 languages support Kaizen’s expansion plans while our infinite scalability guarantees a top-notch customer service even in high-traffic athletic events. Kaizen taps into the power of their own data, harnessing Moveo’s Analytics to extract invaluable business intelligence.

Transactions

Users can find out about their transactions such as deposit and withdrawal issues instantly, without having to answer user authentication questions.
transaction_support
KYC

Know your customer

Users have to be authenticated according to the country’s regulations in order to start betting. Moveo can check the application status or identify document issues.

Bonuses

Stoiximan & Betano offer certain bonuses based on user activity. Moveo is capable of recognizing the user’s profile and activities and respond to bonus-related questions.
Bonus_questions

Kaizen Gaming has achieved

87%

automation rate

+1M

active users per month

+90%

resolution rate​

Why choose Moveo.AI

Resolve diverse player issues​

Provide automated support that scales as needed during major events, ensuring assistance for customers regardless of their location. Address important inquiries concerning security, privacy, ethical gaming, and unauthorized transactions.

account_problems
Personalized_experiences

Personalized gaming experiences

Our virtual agents offer round-the-clock assistance in 21 languages catering to players’ issues across different time zones achieving more than 70% resolution rate.

Hit the jackpot of customer delight with AI.

Schedule a demo today and let us show you how our Conversational AI solution can transform your customer support operations.

Platform

1-click AI

Utilize your data and automate your operations with Generative AI

Auto Builder

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

Platform

1-click AI

Utilize your data and automate your operations with Generative AI

Auto Builder

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI