Kaizen Gaming, a rapidly expanding GameTech company, is making waves in the industry with its two prominent brands: Stoiximan and Betano. With presence in 12 countries and +1.4M active players, Kaizen Gaming is setting the standards of how an online gaming experience should feel like. Kaizen Gaming was dealing with an enormous amount of support tickets, overloading their customer support representatives. As such, they were looking for a solution that would automate a large percentage of their inquiries, allowing their customer support agents to focus on the challenging ones and provide the best customer service.
Kaizen's decision to partner with Mοveo AI was driven by its remarkable Natural Language Processing (NLP) prowess and seamless integration with their back-end systems. Moveo's infinite scalability and native understanding of 21 languages support Kaizen's expansion plans as well as ensuring top-notch customer service, even in high-traffic athletic events. By maintaining an unwavering focus on superior customer experiences, Kaizen taps into the power of their own data, harnessing Moveo's Analytics to extract invaluable business intelligence.
"I made a deposit and can't see my money" Users can find out about their transactions such as deposit and withdrawal issues instantly, without having to answer user authentication questions.
"Am I verified?"
Users have to be authenticated according to the country's regulations in order to start betting. Moveo can check the application status or identify document issues.
"Do I have an active bonus?"
Stoiximan & Betano offer certain bonuses based on user activity. Moveo is capable of recognizing the user's profile and activities and respond to bonus-related questions.
Create seamless integrations that result in frictionless experiences, using our open API. Integrate Moveo AI with your back-end systems and ensure your data protection, by creating an air-gapped environment.
Meet your customers where they are and converse with them in their preferred language. Connect Moveo AI to your communication channels and offer them 24/7, omnichannel support.
Answer even the most complex customer requests and handover only the conversations that require a “human touch”. Reach up to 99% automation rate with our state-of-the-art NLP algorithms.
Say “no thank you” to your developers with our no-code platform and deploy an AI virtual agent on your own within days. Don’t start from zero, but choose a template and enrich it to better serve your communication needs.
Forget the tedious customer interviews and identify new customer needs without lifting a finger. Allow your AI virtual agent to learn from previous data and help you successfully anticipate your customer needs.
Leave no message unread and offer instant resolution to your customer requests. Centralize your communications using our built-in human-chat and improve your live agent’s performance.
