A GenAI agent for
from initial KYC & technical issues to transaction & betting inquiries.
Kaizen Gaming, a rapidly expanding GameTech company, is making waves in the industry with its two prominent brands: Stoiximan and Betano. With presence in 14 countries and +7M active players, Kaizen Gaming is setting the standards of how an online gaming experience should feel like. Kaizen Gaming was dealing with an enormous amount of support tickets, overloading their customer support representatives. As such, they were looking for a solution that would automate a large percentage of their inquiries, allowing their CS agents to focus on the challenging ones and provide the best customer service.
Kaizen’s decision to partner with Moveo.AI was driven by our remarkable Natural Language Processing (NLP) prowess and seamless integration with their back-end systems. Moveo’s native understanding of 21 languages support Kaizen’s expansion plans while our infinite scalability guarantees a top-notch customer service even in high-traffic athletic events. Kaizen taps into the power of their own data, harnessing Moveo’s Analytics to extract invaluable business intelligence.
Provide automated support that scales as needed during major events, ensuring assistance for customers regardless of their location. Address important inquiries concerning security, privacy, ethical gaming, and unauthorized transactions.
Our virtual agents offer round-the-clock assistance in 21 languages catering to players’ issues across different time zones achieving more than 70% resolution rate.