Viva Wallet is a European Neobank and the first Greek unicorn startup. Viva deployed Moveo’s AI agent to Viva and Viva Wallet websites to automate their FAQs, improve their customer satisfaction and reduce the workload of the customer support department.
With a seamless Intercom integration, Viva leveraged Moveo’s generative AI capabilities to streamline their customer support operations. By incorporating Viva’s and Viva Wallet’s Help centers into Moveo, they automated a significant percentage of incoming customer queries effortlessly. Moveo is able to accurately respond to diverse customer questions such as general information, transaction-related issues and specific questions about their cards or Terminal app.
Whether you are new to Viva and want to learn more or need help with the Terminal app or Viva Wallet app, Moveo.AI has the answers.
At Moveo.AI data privacy is a priority and
we ensure that your information remains confidential. Safely integrate Moveo with
your back-end systems and even create
an air-gapped environment.
Customer onboarding becomes effortless with Moveo’s AI chatbot agents guiding you through the process. Self-service banking is elevated, as you can inquire about transaction history, budgeting assistance, and card services 24/7.
Schedule a demo today and let us show you how our Conversational AI solution can transform your customer support operations.