Conversational AI for Financial Services

Al virtual agents will help the FinTech industry save $7.3B by 2023 – Juniper Research

Give your customers
the self-service automation they need

As customer demands constantly rise, excellent customer service has become a headache for Financial Institutions. Self-service automation can help you exceed customer expectations without risking their data privacy. Reduce operational costs and improve employee productivity, by leveraging a conversational AI solution. Create a competitive advantage in your market by shaping a safe yet customer-centric strategy.

Onboarding support
Application submissions
Internal employee support
Digital payments
Account inquiries
FAQs & troubleshooting

Trusted by

viva_logo
european_reliance_logo
edenred_logo
attica_bank_logo
european_reliance_logo
edenred_logo
attica_bank_logo
viva_logo_mobile
edenred_logo

Use case:

Financial services

Meet Sophie​

Edenred is an international company specializing in specific-purpose payment solutions for food, incentives, mobility and corporate payments. Edenred deployed Moveo’s AI virtual agent, Sophie, in order to provide 24/7, instant support to all its stakeholders; marchants, companies and employees.

Α solution for all stakeholders

Edenred chose Moveo AI based on the strong NLP capabilities, infinite scalability and out-of-the-box integrations. By deploying Sophie on its website, Edenred managed to support all its stakeholders; partner merchants, companies and employees. Through a one-way integration with Salesforce, Edenred also managed to organize and better handle Sales Qualified Leads and customer cases.

merchants_edenred

For merchants​

Stores interested to become a partner can submit their interest to Sophie. Through the one-way integration with Salesforce, Sophie creates a Merchant lead with the above details for the back office personnel.

companies_edenred

For companies

Companies can learn more about product families and perform action e.g change details or order cards. Through the one-way integration with Salesforce, Sophie can also create a customer lead or case.

employees_edenred

For employees

Moveo AI supports employees setup their cards and answers FAQs e.g how to download myEdenred app, activate a card and even discover partner merchants (restaurants, stores, gas stations etc)​

616

new Salesforce leads

4000

chats per month

74%

savings on customer center

Why Moveo AI

open_api_moveo

Create seamless integrations that result in frictionless experiences, using our open API. Integrate Moveo AI with your back-end systems and ensure your data protection, by creating an air-gapped environment.

omnichannel

Meet your customers where they are and converse with them in their preferred language. Connect Moveo AI to your communication channels and offer them 24/7, omnichannel support.

natural_language_processing_moveo

Answer even the most complex customer requests and handover only the conversations that require a “human touch”. Reach up to 99% automation rate with our state-of-the-art NLP algorithms.

Say “no thank you” to your developers with our no-code platform and deploy an AI virtual agent on your own within days. Don’t start from zero, but use the Auto Builder and describe your processes.

self_learning_moveo

Forget the tedious customer interviews and identify new customer needs without lifting a finger. Allow your AI virtual agent to learn from previous data and help you successfully anticipate your customer needs.

human_chat_moveo

Leave no message unread and offer instant resolution to your customer requests. Centralize your communications using our built-in human-chat and improve your live agent’s performance.

Time is money.

Save both with a conversational AI solution

Platform

1-click AI

Utilize your data and automate your operations with Generative AI

Auto Builder

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

Platform

1-click AI

Utilize your data and automate your operations with Generative AI

Auto Builder

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI