Edenred is an international company specializing in specific-purpose payment solutions for food, incentives, mobility and corporate payments. Edenred deployed Moveo’s AI virtual agent, Sophie, in order to provide 24/7, instant support to all its stakeholders; marchants, companies and employees.
Edenred chose Moveo AI based on the strong NLP capabilities, infinite scalability and out-of-the-box integrations. By deploying Sophie on its website, Edenred managed to support all its stakeholders; partner merchants, companies and employees. Through a one-way integration with Salesforce, Edenred also managed to organize and better handle Sales Qualified Leads and customer cases.
Stores interested to become a partner can submit their interest to Sophie. Through the one-way integration with Salesforce, Sophie creates a Merchant lead with the above details for the back office personnel.
Companies can learn more about product families and perform action e.g change details or order cards. Through the one-way integration with Salesforce, Sophie can also create a customer lead or case.
Moveo AI supports employees setup their cards and answers FAQs e.g how to download myEdenred app, activate a card and even discover partner merchants (restaurants, stores, gas stations etc)
Create seamless integrations that result in frictionless experiences, using our open API. Integrate Moveo AI with your back-end systems and ensure your data protection, by creating an air-gapped environment.
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Answer even the most complex customer requests and handover only the conversations that require a “human touch”. Reach up to 99% automation rate with our state-of-the-art NLP algorithms.
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