Conversational AI for eCommerce

Automate shopping processes, increase sales and offer an immersive shopping experience with Moveo AI’s conversational AI platform.

Go beyond customer expectations
with conversational commerce

Customers expect a seamless online shopping experience. It's time to exceed their expectations by offering end-to-end self-service automation. Increase loyalty and reduce churning by providing outstanding experiences at every stage of the shopping journey. Instant, personalized help without delays, secure online payments, and fast after-sales support. Don't settle for less; give your customers exceptional service and watch your sales soar.

Upselling & Cross-selling
After-sales support
Digital payments
Product returns
Order tracking
Reduce cart abandonment

Trusted by

Skroutz-
AVIS-
Everest-
Carnegie-
vitex
Goody's-
Skroutz-
AVIS-
Everest-
Carnegie-
vitex
Goody's-
skroutz

Use case:

eCommerce

Meet Skroutz Helper, Vlassis​

Skroutz is the #1 Marketplace and the 4th most visited website in Greece. Skroutz deployed Moveo's AI agent Vlassis, in order to offer immersive customer experiences and reduce the workload on its customer support department.

Α hyper-personalized shopping experience

With Moveo AI's "1-click AI" platform, Skroutz was able to quickly deploy Vlassis and automate its customer service needs. Vlassis offers an immersive and personalized customer experience which increases sales and brand loyalty, helping Skroutz grow into one of the largest eCommerce platforms in Europe. With Vlassis AI agent, an increase in the number of customers no longer results in an increase in costs and the quality of customer experience remains as high as ever before!

ecommerce-box

Order inquiries

Missing items from an order? Received damaged products or an order that wasn't correct? Vlassis is capable to connect to Skroutz back-end systems and resolve every order issue.

ecommerce-location

Delivery & return inquiries

Resolve complex actions like refunds, returns and order tracking in no time. Through the Zendesk integrations, inquiries that require a human-in-the-loop approach can be easily handover to a live agent.

ecommerce-reschedule

Reschedule deliveries

Customers who didn't receive their parcel, can automatically reschedule their delivery using Viber, to the place and time of their choice. Vlassis successfully handles 96% of all reschedule requests.

87%

automation rate

130K

chats per month

1 min

average resolution time

Conversational_commerce

Conversational Commerce is here to stay

Why Moveo AI

open_api_moveo

Create seamless integrations that result in frictionless experiences, using our open API. Integrate Moveo AI with your back-end systems and ensure your data protection, by creating an air-gapped environment.

multilingual_moveo

Meet your customers where they are and converse with them in their preferred language. Connect Moveo AI to your communication channels and offer them 24/7, omnichannel support.

natural_language_processing_moveo

Answer even the most complex customer requests and handover only the conversations that require a “human touch”. Reach up to 99% automation rate with our state-of-the-art NLP algorithms.

no_code_moveo

Say “no thank you” to your developers with our no-code platform and deploy an AI virtual agent on your own within days. Don’t start from zero, but use the Auto Builder and describe your processes.

self_learning_moveo

Forget the tedious customer interviews and identify new customer needs without lifting a finger. Allow your AI virtual agent to learn from previous data and help you successfully anticipate your customer needs.

human_chat_moveo

Leave no message unread and offer instant resolution to your customer requests. Centralize your communications using our built-in human-chat and improve your live agent’s performance.

Time is money.

Save both with a conversational AI solution

Platform

1-click AI

Utilize your data and automate your operations with Generative AI

Auto Builder

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

Platform

1-click AI

Utilize your data and automate your operations with Generative AI

Auto Builder

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI