Skroutz is the #1 Marketplace and the 4th most visited website in Greece. Skroutz deployed Môveo's AI agent Vlassis, in order to offer immersive customer experiences and reduce the workload on its customer support department.
With Môveo AI's "1-click AI" platform, Skroutz was able to quickly deploy Vlassis and automate its customer service needs. Vlassis offers an immersive and personalized customer experience which increases sales and brand loyalty, helping Skroutz grow into one of the largest eCommerce platforms in Europe. With Vlassis AI agent, an increase in the number of customers no longer results in an increase in costs and the quality of customer experience remains as high as ever before!
Missing items from an order? Received damaged products or an order that wasn't correct? Vlassis is capable to connect to Skroutz back-end systems and resolve every order issue.
Resolve complex actions like refunds, returns and order tracking in no time. Through the Zendesk integrations, inquiries that require a human-in-the-loop approach can be easily handover to a live agent.
Customers who didn't receive their parcel, can automatically reschedule their delivery using Viber, to the place and time of their choice. Vlassis successfully handles 96% of all reschedule requests.
Create seamless integrations that result in frictionless experiences, using our open API. Integrate Môveo.AI with your back-end systems and ensure your data protection, by creating an air-gapped environment.
Meet your customers where they are and converse with them in their preferred language. Connect Môveo.AI to your communication channels and offer them 24/7, omnichannel support.
Answer even the most complex customer requests and handover only the conversations that require a “human touch”. Reach up to 99% automation rate with our state-of-the-art NLP algorithms.
Say “no thank you” to your developers with our no-code platform and deploy an AI virtual assistant on your own within days. Don’t start from zero, but choose a template and enrich it to better serve your communication needs.
Forget the tedious customer interviews and identify new customer needs without lifting a finger. Allow your AI virtual assistant to learn from previous data and help you successfully anticipate your customer needs.
Leave no message unread and offer instant resolution to your customer requests. Centralize your communications using our built-in human-chat and improve your live agent’s performance.