Skroutz Last Mile is a courier service that manages and delivers Skroutz Marketplace orders. Skroutz Last Mile was dealing with a surge of tickets related to rescheduling product deliveries, which overloaded their customer support department. They were looking for a solution that could be implemented within days and could automate the majority of incoming requests from multiple communication channels.
Skroutz Last Mile chose Moveo.AI based on its user-friendly, no-code interface and multiple integrations. By connecting Moveo with Viber, Skroutz Last Mile managed to achieve a 96% automation rate for rescheduling package deliveries, minimizing the need for human intervention. Customers that fail to receive their product, would get a Viber message in order to choose a new date, time and place for delivery.