A GenAI agent for
Courier services & logistics

Automate processes such as order processing & rescheduling,
increase employee efficiency and offer exceptional customer service
Trusted by enterprise leaders

Redefine the standard for top-notch customer support

Streamline customer support processes, such as parcel rerouting, which require communicating with multiple departments and back-end systems. Manually processing such requests can be time-consuming, highlighting the need for self-service automation.
Order processing
Order tracking
Reschedule deliveries
Calculate delivery costs
24/7 customer support
logistics_chatbot

Experience shopping reimagined.

Explore our AI virtual agent designed for Courier services.
skroutz_last_mile

Use case:

Courier services

Meet Skroutz Last Mile

Skroutz Last Mile is a courier service that manages and delivers Skroutz Marketplace orders. Skroutz Last Mile was dealing with a surge of tickets related to rescheduling product deliveries, which overloaded their customer support department. They were looking for a solution that could be implemented within days and could automate the majority of incoming requests from multiple communication channels.

End-to-end automation through Viber

Skroutz Last Mile chose Moveo.AI based on its user-friendly, no-code interface and multiple integrations. By connecting Moveo with Viber, Skroutz Last Mile managed to achieve a 96% automation rate for rescheduling package deliveries, minimizing the need for human intervention. Customers that fail to receive their product, would get a Viber message in order to choose a new date, time and place for delivery.

Reschedule deliveries

Customers who didn’t receive their parcel, can automatically reschedule their delivery using Viber, to the place and time of their choice. Vlassis successfully handles 96% of all reschedule requests.

Reschedule deliveries

Skroutz Last Mile has achieved

96%

automation rate

120K

chats per month​

5 mins

avg. resolution time​

Why choose Moveo.AI

Support order deliveries

& tracking

Moveo’s AI chatbots provide customers with detailed parcel information from delivery dates to calculating delivery costs. Upload your help center or pricing guides and automatically answer customer inquiries within seconds.

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24/7_support

Offer 24/7 customer support

Our virtual agents offer round-the-clock assistance ensuring that any issue is promptly addressed, even during seasonal peaks like Black Friday. Whether it’s reschedule or order tracking, our AI-driven solution elevate the entire customer experience.

Automate routine queries 24/7.

Schedule a demo today and let us show you how our Conversational AI solution can transform your customer support operations.

Platform

1-click AI

Utilize your data and automate your operations with Generative AI

Auto Builder

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

Platform

1-click AI

Utilize your data and automate your operations with Generative AI

Auto Builder

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI

1-click AI

Utilize your data and automate your operations with Generative AI