Skroutz Last Mile is a courier service that manages and delivers Skroutz Marketplace orders. Skroutz Last Mile was dealing with a surge of tickets related to rescheduling product deliveries, which overloaded their customer support department. They were looking for a solution that could be implemented within days and could automate the majority of incoming requests from multiple communication channels.
Skroutz Last Mile chose Moveo.AI based on its user-friendly, no-code interface and multiple integrations. By connecting Moveo with Viber, Skroutz Last Mile managed to achieve a 96% automation rate for rescheduling package deliveries, minimizing the need for human intervention. Customers that fail to receive their product, would get a Viber message in order to choose a new date, time and place for delivery.
Customers who didn’t receive their parcel, can automatically reschedule their delivery using Viber, to the place and time of their choice. Vlassis successfully handles 96% of all reschedule requests.
Moveo’s AI chatbots provide customers with detailed parcel information from delivery dates to calculating delivery costs. Upload your help center or pricing guides and automatically answer customer inquiries within seconds.
Our virtual agents offer round-the-clock assistance ensuring that any issue is promptly addressed, even during seasonal peaks like Black Friday. Whether it’s reschedule or order tracking, our AI-driven solution elevate the entire customer experience.