Even before the chatGPT hype, the Moveo.AI team was thinking; creating AI virtual agents can be a time-consuming task that requires technical skills and a deep understanding of platform-specific concepts. Open AI’s chatGPT has managed to surpass these difficulties and more than 13 million people use it on a daily basis. However, 0% use it to solve business-specific problems. What if we could integrate a Large Language Model (e.g. GPT-3) in our platform, creating a feature, where users could describe their customer’s most burning questions and how they would like to be handled in simple text and we generate a ready-to-deploy AI virtual agent for them? We finally did, and it’s name? Auto Builder!
Automate setups, not only processes
The world is rapidly changing and with it, the way businesses operate. Digital transformation projects are everywhere with Artificial Intelligence, being the frontrunner, with breakthroughs in Transformer Models, Natural Language Generation (NLG), Natural Language Understanding (NLU) and Virtual Agents amongst many others. However, while important, digital transformation projects are a challenge; not only financial but also operational. Hiring developers to set up new systems and training employees to use them can be extremely expensive for companies.
As a result, technology providers are shifting their focus on not only creating amazing solutions but also making them user-friendly and accessible to all, in order to reduce the total cost of acquisition (TCO). This includes no-code platforms, drag-and-drop environments, tooltips, and video guides.
The chatGPT hype
One of the reasons behind Open AI’s chatGPT success is the combination of technological innovation with the simplicity of use. Being able to use a transformer model and find answers to questions, even general ones, from simple text is amazing. However, simplicity does not always translate into applicability in our everyday work lives. ChatGPT requires a significant amount of training data and, when used out-of-the-box, it cannot follow business-specific processes. For example, ChatGPT cannot book an appointment or create a new lead to CRM systems and in general, connect to external systems. What will the future look like? A combination of Large Language Models (LLMs) that can follow and complete business-related tasks. And that’s what most technology providers strive to achieve. A few are close…We are in BETA!!!
Moveo.AI Auto Builder
Moveo’s Auto Builder, inspired by ChatGPT, allows companies to create AI virtual agents with just a simple text description, automatically generating dialogs without the need of technical expertise.
Moveo.AI is one of the first companies worldwide that managed to surpass the GDPR restrictions and rationalization problems of GPT-3 and created a prototype that will open the way for Transformer Models to be applied not only to open domain but also to task-oriented dialogs. This groundbreaking technology takes the complexity out of using conversational AI platforms and creating AI virtual agents, making it easy for businesses of all sizes to automate their customer support operations, effortlessly.
Let’s assume you are the Operations manager of a company and while you see the long-term value of a conversational AI solution, you understand the short-term obstacles in getting your employees onboard. Teaching them how to set up such platforms, even no-code ones, is a challenge. From learning to create Intents, Entities, and Dialogs for every FAQ to testing everything and making sure you have no fallbacks or miscommunications.
As a result, you are waiting for the right moment, while Black Fridays, Cyber Mondays, and Christmases pass by with somewhat pleased customers and somewhat burned-out employees. You start wishing you could set everything up by waving a magic wand. Auto Builder is the magic wand that helps companies not only start their digital transformation journey, but also reduce the time to value.
By automating the creation of an AI virtual agent, companies can significantly reduce the total cost of acquisition (TCO) and focus on their core business activities, while still providing a top-notch customer experience.
Farewell to one-size-fits-all responses and embrace personalized, effective communication with your customers, using Moveo’s Auto Builder.
Learn more and try Auto Builder today!